Privacy Policy

Trucker'sCall ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fleet management platform, including our web application and mobile application (collectively, the "Services").

1. Information We Collect

1.1 Personal Information

When you register for an account or use our Services, we may collect:

• Full name and contact information (email address, phone number)
• Driver's license information (number, state, expiry date)
• Employment information (company affiliation, role, manager details)
• Account credentials (username, password - stored encrypted)
• Profile information you choose to provide

1.2 Operational Data

Through your use of the Services, we collect:

• Vehicle information (VIN, registration, model, maintenance records)
• Trip and route data (start/end locations, mileage, duration)
• Driver logs and hours of service records
• Pre-trip and post-trip inspection data
• Form responses and associated documentation
• Photos and images uploaded for documentation purposes
• Location data (when you explicitly provide it for logs)

1.3 Technical Information

We automatically collect certain technical information:

• Device information (device type, operating system, unique device identifiers)
• Log data (IP address, access times, pages viewed, app crashes)
• Usage data (features used, frequency of use, performance data)
• Network carrier information

2. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our Services
• Create and manage your account
• Process and complete transactions
• Enable communication between drivers, managers, and administrators
• Send administrative information, updates, and security alerts
• Monitor compliance with hours of service regulations
• Generate reports and analytics for fleet management
• Respond to customer service requests and support needs
• Improve and personalize user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and regulatory requirements

3. Data Sharing and Disclosure

3.1 Within Your Organization

Information is shared within your company's account structure:

• Managers can access data for drivers they supervise
• Company administrators can access all company-related data
• Drivers can access their own data and assigned vehicle information

3.2 Service Providers

We may share information with third-party service providers who assist us in:

• Cloud storage and hosting services
• Data analytics and performance monitoring
• Customer support services
• Payment processing (if applicable)

3.3 Legal Requirements

We may disclose information when required to:

• Comply with applicable laws, regulations, or legal processes
• Respond to lawful requests from public authorities
• Protect our rights, privacy, safety, or property
• Protect against fraudulent or illegal activity

4. Data Security

We implement appropriate technical and organizational security measures:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Secure password storage using industry-standard hashing
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices

5. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your account and data
• Opt-out of non-essential communications
• Request a copy of your data in a portable format
• Lodge a complaint with a supervisory authority

6. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: